Karen managed a team of Millennials, and she was confused by the way they worked. “They were never at their desks,” she recalls, and they were always working with headphones on.” Then there was social media. “If I walked up and Pinterest was on their screen, they wouldn’t even be embarrassed about it!”
So Karen told the team what she expected—that they work from their desks, and no social media of any kind. Before long, turnover spiked and...
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