38 Killer Strategies You Can Use to Crush Gen Conflict Now!

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Amy Lynch

Generations Expert + Idea Warrior + Entrepreneur

When Gens Clash

Most of us experience some level of generational tension or misunderstanding at work. In surveys, 90% of people of all generations say gen differences cause wasted time and lost productivity. 65% say generational conflict makes it hard to get their work done. About half of us feel others view our generation negatively. 

Ouch! All these generational clashes have a high cost for us as individuals, as teams and as companies. 

Fortunately, there are solutions. Generations training can help. In the meantime, use this list and share it with others to start conversations that can resolve everyday generational tension. Then you can get your work done!  

Tips for Boomers

  • Be as transparent as possible. When you think you’ve answered all the questions, answer a few more.

  • Learn to appreciate the skepticism and directness of younger gens. Those communication styles may seen personal or intentional. More likely, they are unconscious and generational.

  • Use face time and meetings a little less than you’d like.

  • Be direct in your instructions to Millennials and in your your feedback to Gen X.

  • Give feedback continually, rather than saving it for a formal meeting or review. 

  • Step up your game around technology. Otherwise, younger gens will find it hard to work with you.

Tips for Generation X

  • Focus on coming out of the cave and collaborating. 

  • Use face time and meetings a little more than you'd like. 

  • Structure opportunities for collaboration to be certain everyone’s voice is heard.

  • Filter your feedback with some “nice.”

  • Take time to chat with Millennials and with Boomers. Both groups tend to establish rapport as part of their working relationships. 

Tips for Millennials

  • Determine when to simply obey instructions, and when to push back and ask why. A combination of the two will help other gens work with you.

  • Help Boomers and Xers structure collaboration with you by asking, “How would you like to get my input on this?”

  • Your presentation style may be more informal than other gens are used to. When you want to be heard, arrange your ideas in a linear way, from A to B, and then to C.


Amy Lynch

President of Generational Edge, Amy Lynch has written and spoken about the generations for 15 years.  She has spoken to 100s of groups from MTV and Comcast to Boeing, J&J and the staff of the U.S. Senate. Amy has been quoted in national publications, including The Washington Post, USA Today, Boston Globe, Huffington Post, Chicago Tribune and NBC Evening News, among others. 


Posted by Amy Lynch at 11:07 AM
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